Multifactor System Status
At Multifactor, we understand how important it is for our customers to have reliable and uninterrupted access to our services. That's why we constantly monitor the status of our systems to ensure everything is running smoothly and make this information easily accessible. In this article, we'll explain how you can stay updated on our system status and what to do in case of a service outage.
Viewing System Status
If you ever want to check the status of our systems, you can do so by visiting our status page. This page provides real-time updates on the status of our public websites, core product APIs, and regional data centers.
What We Track
Our team tracks the status of our public websites, core product APIs, and regional data centers. It's important to note that only core product APIs should impact your end users. This means that if there is an issue with our public websites or regional data centers, it should not affect your ability to use our core product. We strive to maintain over 99.99% uptime across all core products.
In the event of a regional outage, you may experience increased latency, but this should not result in a complete service outage. Our systems are designed to automatically redirect all inbound traffic to the closest operational region, ensuring minimal disruption to your service.
What to Do in Case of a Service Outage
If you are experiencing a service outage, the first thing you should do is check our status page. Here's what to do depending on what you see:
If you see "All systems operational," but are experiencing an outage, the issue might be specific to your account. Please contact us immediately to report the issue and we'll work to assist you with a personalized resolution.
If you see any other status message, we are already aware of the issue and are working to seek an immediate resolution, but feel free to contact us anyway if you have additional questions or information to share.
We understand that any service outage can be frustrating, and we apologize for any inconvenience it may cause. Rest assured that once we are aware of an outage, our team is working diligently to get everything back up and running as soon as possible.
If you have any further questions or concerns about our system status, please don't hesitate to contact us. We're always here to help and ensure that you have the best experience with our services.